* In order to be able to use the online residency application system, you first have to submit a request for use to a Regional Immigration Services Bureau.
You can check which applications and statuses of residence can be submitted and applied for through the online residency application system here.
Please refer to this excel file when submitting the "materials to be submitted according to status of residence" by postal mail or when bringing them to a counter.
You can find the Q&A about using the system here.
Users must agree to the Terms of Service when using the online residency application system.
Check the device environment and network environment required to use the online residency application system.
Please contact the Regional Immigration Services Bureau.
Online residency application system help desk
Telephone assistance: Monday to Friday, 9:00 a.m. to 5:00 p.m.
(Excluding national holidays as stipulated by the National Holiday Act, and the period from December 29 to January 3 of the following year.)
Email inquiries: 24 hours a day, 365 days a year
* Operators are available in Japanese or English. Please note that it may take some time for us to respond to your inquiry.
Please do not attach any files to email inquiries as we are unable to accept any attachments.