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Information Centers & One-Stop Consultation Centers

Information Centers

In order to respond to various inquiries regarding immigration and residence procedures, the Immigration Services Agency has established "Immigration Information Centers" at Regional Immigration Services Bureaus and District Immigration Offices in Sendai, Tokyo, Yokohama, Nagoya, Osaka, Kobe, Hiroshima, and Fukuoka. These locations are set up to handle telephone and in-person inquiries in Japanese and foreign languages, such as English, Korean, Chinese, Spanish, and more. In addition, counselors have been assigned to the Regional Immigration Services Bureaus and District Immigration Offices in Sapporo, Takamatsu, and Naha to respond to telephone and in-person inquiries. Please feel free to make use of this service.

To view a detailed map of a location, click the relevant Regional Immigration Services Bureau or District Immigration Office below.

Immigration Information Center   Address Phone number
Sendai 〒983-0842
1-3-20, Gorin, Miyagino-ku, Sendai City, Miyagi Prefecture

Tel: 0570-013904
03-5796-7112 (for IP phones, PHS, and calls from overseas)

Weekdays from 8:30 a.m. to 5:15 p.m.

* Please double check the phone number you have entered before placing your call to avoid misdials.

Tokyo 〒108-8255
5-5-30 Konan, Minato-ku, Tokyo
Yokohama 〒236-0002
10-7 Torihama-cho, Kanazawa-ku, Yokohama, Kanagawa Prefecture
Nagoya 〒455-8601
5-18 Shoho-cho, Minato-ku, Nagoya, Aichi Prefecture
Osaka 〒559-0034
1-29-53 Nankoukita, Suminoe-ku, Osaka City, Osaka Prefecture
Kobe 〒650-0024
29 Kaigan-dori, Chuo-ku, Kobe, Hyogo Prefecture
Hiroshima 〒730-0012
2-31 Kami-hacchobori, Naka-ku, Hiroshima City, Hiroshima Prefecture
Fukuoka 〒810-0073
3-5-25 Maizuru, Chuo-ku, Fukuoka City, Fukuoka Prefecture
Immigration offices with counselors Sapporo 〒060-0042
12 Odori-nishi, Chuo-ku, Sapporo, Hokkaido
Takamatsu 〒760-0033
1-1 Marunouchi, Takamatsu, Kagawa Prefecture
Naha 〒900-0022
1-15-15 Higawa, Naha, Okinawa Prefecture

E-mail inquiries

To send inquiries regarding immigration and residence procedures, please click on the e-mail address shown below.

Please note, however, that we only respond to emails sent in Japanese or English. We will not be able to respond to emails sent in other foreign languages.

Content that can be sent by email

  • Inquiries and questions regarding immigration, residence, and other common procedures
  • Opinions and requests regarding Immigration Control and Residency Management Administration

Inquiries we cannot respond to

  • Requests for updates and opinions on individual cases
  • Examination status updates/decisions
  • Progress reports on deportation procedures

(Notes)

  • Depending on the contents of the inquiry, it might take some time to respond, and we might be unable to respond to certain inquiries.
  • The Immigration Control and Residency Management Administration will refer to opinions and requests received.
  • Please be aware that depending on the setting or model, we may be unable to receive email inquiries sent by cellphone.
  • We sometimes receive inquiries regarding the status of applications for permission for permanent residence. Please note that such inquiries cannot be answered at these Information Centers.

Please see the Immigration Services Agency website for guidelines on permission for permanent residence.

E-mail address

One-Stop Consultation Centers

In cooperation with local government consultation counters, One-Stop Consultation Centers have been set up to provide advice and helpful information to foreign residents regarding immigration procedures and daily life in Japan.

Responses to telephone or in-person inquiries are provided in Japanese as well as in foreign languages (English, Korean, Chinese, Spanish, etc.) at these centers.

Please refer to the following table for reception hours and languages available.

* Please double check the phone number you have entered before placing your call to avoid misdials.

  Address Phone number Supported languages

Consultation Support Center for Foreign Residents

To find out more about information counters offering services in foreign languages, please visit the Tokyo Employment Service Center for Foreigners website.(You will be sent to an external page.)

〒160-0021
2-44-1 Kabuki-cho, Shinjuku-ku, Tokyo
Tokyo Health Center "Hygeia" 11F
Inside the Shinjuku Multicultural Plaza
Tel:
03-3202-5535
Tel/fax:
03-5155-4039
Chinese/English (Monday to Friday, excluding the 2nd and 4th Wednesdays of the month)
Portuguese (Mondays/Tuesdays/Wednesdays)
Spanish (Mondays/Tuesdays/Wednesdays)
Indonesian (Tuesdays)
Vietnamese (Mondays/Tuesdays)
Filipino (Fridays)
Saitama Information & Support Center for Foreign Residents 〒330-0074
5-6-5 Kita-urawa, Urawa-ku, Saitama City, Saitama Prefecture
Saitama Prefecture Urawa Local Building, 3rd Floor
Tel: 048-833-3296
Fax: 048-833-3600
Consultation and guidance on immigration and residence procedures
Chinese (Mondays/Tuesdays/Fridays)
Consultation and guidance for foreign nationals regarding employment etc.
English/Portuguese/Spanish/Chinese/Hangul/Filipino/Thai/Vietnamese (Tuesdays)
Information on living in Japan and other lifestyle-related services
English/Portuguese/Spanish/Chinese
Hangul/Filipino/Thai/Vietnamese (always available)
Hamamatsu One-Stop Support Center for Foreign Residents 〒430-0916
Create Hamamatsu 4F, 2-1 Hayauma-cho, Naka-ku, Hamamatsu, Shizuoka Prefecture
Tel: 053-458-1510
Fax: 053-458-2197
Consultations and information regarding immigration and residence procedures provided (Wednesdays only)
English/Portuguese/Spanish
Information on living in Japan and other lifestyle-related services (Monday to Sunday)
Counselors speak a variety of languages (day and time available depends on the language)
Portuguese
English
Spanish
Chinese
Filipino
Vietnamese
Indonesian

Foreign Residents Support Center

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