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Information Centers & One-Stop Consultation Centers

Immigration Information Centers

In order to respond to various inquiries regarding immigration and residence procedures, the Immigration Services Agency has established "Immigration Information Centers" at Regional Immigration Services Bureaus and District Immigration Offices. Immigration Information Centers are set up to handle telephone, in-person and e-mail inquiries in Japanese and foreign languages.

Telephone inquiries

Available anywhere in Japan.

Tel: 0570-013904
03-5796-7112 (for IP phones and calls from overseas)

Weekdays from 8:30 a.m. to 5:15 p.m.

Supported languages
Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese and Filipino

New! From 1st July, Immigration Information Center will receive calls in Nepali, Indonesian, Thai, Cambodian, Myanmar, Mongolian, French, Sinhala and Urdu as well.

* Please double check the phone number you have entered before placing your call to avoid misdials.

  Address Reception hours Supported languages
Sapporo 〒060-0042
Sapporo Third Joint Government Bldg., Odori-nishi 12 Chome, Chuo-ku, Sapporo City, Hokkaido
Weekdays from 9:00 a.m. to 12:00 p.m., from 1:00 p.m to 4:00 p.m Japanese and English
Sendai 〒983-0842
Sendai Second Legal Affairs Joint Government Bldg., 1-3-20 Gorin, Miyagino-ku, Sendai City, Miyagi Prefecture
Weekdays from 8:45 a.m. to 4:30 p.m. Japanese, English and Chinese
(Korean might be available.)
Tokyo 〒108-8255
5-5-30 Konan, Minato-ku, Tokyo
Weekdays from 8:30 a.m. to 5:15 p.m. Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese and
Filipino
Yokohama 〒236-0002
10-7 Torihama-cho, Kanazawa-ku, Yokohama, Kanagawa Prefecture
Weekdays from 8:30 a.m. to 5:15 p.m. Japanese, English, Chinese, Korean, Spanish and Portuguese
Nagoya 〒455-8601
5-18 Shoho-cho, Minato-ku, Nagoya, Aichi Prefecture
Weekdays from 8:30 a.m. to 4:00 p.m. Japanese, English, Chinese, Spanish, Portuguese and
Filipino
Osaka 〒559-0034
1-29-53 Nankoukita, Suminoe-ku, Osaka City, Osaka Prefecture
Weekdays from 8:30 a.m. to 5:15 p.m. Japanese, English, Chinese, Korean, Spanish and Portuguese
Kobe 〒650-0024
Kobe Local Joint Government Bldg., 29 Kaigan-dori, Chuo-ku, Kobe City, Hyogo Prefecture
Weekdays from 8:30 a.m. to 5:15 p.m. Japanese, English and Chinese
(Spanish and Portuguese might be available.)
Hiroshima 〒730-0012
Hiroshima Government Legal Complex, 2-31 Kami-hacchobori, Naka-ku, Hiroshima City, Hiroshima Prefecture
Weekdays from 9:00 a.m. to 4:00 p.m. Japanese and English
(Chinese might be available.)
Takamatsu 〒760-0033
Takamatsu Legal Affairs Joint Government Bldg., 1-1 Marunouchi, Takamatsu City, Kagawa Prefecture
Weekdays from 9:00 a.m. to 12:00 p.m. , from 1:00 p.m. to 4:00 p.m. Japanese and English
Fukuoka 〒810-0073
Fukuoka Legal Affairs Government Complex No.1
3-5-25, Maizuru, Chuo-ku, Fukuoka City, Fukuoka Prefecture
Weekdays from 9:00 a.m. to 4:00 p.m. Japanese, English and Chinese
(Korean might be available.)
Naha 〒900-0022
Naha First Local Joint Government Bldg.
1-15-15 Higawa, Naha City, Okinawa Prefecture
Weekdays from 9:00 a.m. to 12:00 p.m. , from 1:00 p.m. to 4:00 p.m. Japanese and English

E-mail inquiries

To send inquiries regarding immigration and residence procedures, please click on the e-mail address shown below.

Please note, however, that we only respond to emails sent in Japanese or English. We will not be able to respond to emails sent in other foreign languages.

Content that can be sent by email

  • Inquiries and questions regarding immigration, residence, and other common procedures
  • Opinions and requests regarding Immigration Control and Residency Management Administration

Inquiries we cannot respond to

  • Requests for updates and opinions on individual cases
  • Examination status updates/decisions
  • Progress reports on deportation procedures

(Notes)

  • Depending on the contents of the inquiry, it might take some time to respond, and we might be unable to respond to certain inquiries.
  • The Immigration Control and Residency Management Administration will refer to opinions and requests received.
  • Please be aware that depending on the setting or model, we may be unable to receive email inquiries sent by cellphone.
  • We sometimes receive inquiries regarding the status of applications for permission for permanent residence. Please note that such inquiries cannot be answered at these Information Centers.

Please see the Immigration Services Agency website for guidelines on permission for permanent residence.

E-mail address

One-Stop Consultation Centers

In cooperation with local government consultation counters, One-Stop Consultation Centers have been set up to provide advice and helpful information to foreign residents regarding immigration procedures and daily life in Japan.

Responses to telephone or in-person inquiries are provided in Japanese as well as in foreign languages (English, Korean, Chinese, Spanish, etc.) at these centers.

Please refer to the following table for reception hours and languages available.

* Please double check the phone number you have entered before placing your call to avoid misdials.

  Address Phone number Supported languages

Consultation Support Center for Foreign Residents

To find out more about information counters offering services in foreign languages, please visit the Tokyo Employment Service Center for Foreigners website.(You will be sent to an external page.)

〒160-0021
2-44-1 Kabuki-cho, Shinjuku-ku, Tokyo
Tokyo Health Plaza "Hygeia" 11F
Inside the Shinjuku Multicultural Plaza
Tel:
03-3202-5535
Tel/fax:
03-5155-4039
Chinese/English (Monday to Friday)
Portuguese (Mondays/Tuesdays/Wednesdays)
Spanish (Mondays/Tuesdays/Wednesdays)
Indonesian (Tuesdays)
Vietnamese (Mondays/Tuesdays)
Filipino (Fridays)
excluding the 2nd and 4th Wednesdays of the month
Saitama Information & Support Center for Foreign Residents 〒330-0074
5-6-5 Kita-urawa, Urawa-ku, Saitama City, Saitama Prefecture
Saitama Prefecture Urawa Local Building, 3rd Floor
Tel: 048-833-3296
Fax: 048-833-3600
Consultation and guidance on immigration and residence procedures
Chinese (Mondays/Tuesdays/Fridays)
Consultation and guidance for foreign nationals regarding employment etc.
English/Portuguese/Spanish/Chinese/Hangul/Filipino/Thai/Vietnamese (Tuesdays)
Information on living in Japan and other lifestyle-related services
English/Portuguese/Spanish/Chinese
Hangul/Filipino/Thai/Vietnamese (always available)
Hamamatsu One-Stop Support Center for Foreign Residents 〒430-0916
Create Hamamatsu 4F, 2-1 Hayauma-cho, Naka-ku, Hamamatsu, Shizuoka Prefecture
Tel: 053-458-1510
Fax: 053-458-2197
Consultations and information regarding immigration and residence procedures provided (Wednesdays only)
English/Portuguese/Spanish
Information on living in Japan and other lifestyle-related services (Monday to Sunday)
Counselors speak a variety of languages (day and time available depends on the language)
Portuguese
English
Spanish
Chinese
Filipino
Vietnamese
Indonesian

Foreign Residents Support Center

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