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Information Centers & One-Stop Consultation Centers
Immigration Information Centers
In order to respond to various inquiries regarding immigration and residence procedures, the Immigration Services Agency has established "Immigration Information Centers" at Regional Immigration Services Bureaus and District Immigration Services Offices. Immigration Information Centers are set up to handle telephone, in-person and e-mail inquiries in Japanese and foreign languages.
Telephone inquiries
Available anywhere in Japan.
Tel: 0570-013904
03-5796-7112 (for IP phones and calls from overseas)
Weekdays from 8:30 a.m. to 5:15 p.m.
Supported languages: Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Filipino, Nepali, Indonesian, Thai, Khmer (Cambodia), Myanmar Language, Mongolian, French, Sinhala, and Urdu
* Please double check the phone number you have entered before placing your call to avoid misdials.
In-person inquiries
| Address | Reception hours | Supported languages | |
|---|---|---|---|
| Sapporo | 060-0042 Sapporo Third Joint Government Bldg., Odori-nishi 12 Chome, Chuo-ku, Sapporo City, Hokkaido |
Weekdays from 9:00 a.m. to 12:00 p.m., from 1:00 p.m to 4:00 p.m | Japanese and English |
| Sendai | 983-0842 Sendai Second Legal Affairs Joint Government Bldg., 1-3-20 Gorin, Miyagino-ku, Sendai City, Miyagi Prefecture |
Weekdays from 8:45 a.m. to 4:30 p.m. | Japanese, English and Chinese (Korean might be available.) |
| Tokyo | 108-8255 5-5-30 Konan, Minato-ku, Tokyo |
Weekdays from 8:30 a.m. to 5:15 p.m. | Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese and Filipino |
| Yokohama | 236-0002 10-7 Torihama-cho, Kanazawa-ku, Yokohama City, Kanagawa Prefecture |
Weekdays from 8:30 a.m. to 5:15 p.m. | Japanese, English, Chinese, Korean, Spanish and Portuguese |
| Nagoya | 455-8601 5-18 Shoho-cho, Minato-ku, Nagoya City, Aichi Prefecture |
Weekdays from 8:30 a.m. to 4:00 p.m. | Japanese, English, Chinese, Spanish, Portuguese and Filipino |
| Osaka | 559-0034 1-29-53 Nankoukita, Suminoe-ku, Osaka City, Osaka Prefecture |
Weekdays from 8:30 a.m. to 5:15 p.m. | Japanese, English, Chinese, Korean, Spanish and Portuguese |
| Kobe | 650-0024 Kobe Local Joint Government Bldg., 29 Kaigan-dori, Chuo-ku, Kobe City, Hyogo Prefecture |
Weekdays from 8:30 a.m. to 5:15 p.m. | Japanese, English and Chinese (Spanish and Portuguese might be available.) |
| Hiroshima | 730-0012 Hiroshima Government Legal Complex, 2-31 Kami-hacchobori, Naka-ku, Hiroshima City, Hiroshima Prefecture |
Weekdays from 9:00 a.m. to 4:00 p.m. | Japanese and English (Chinese might be available.) |
| Takamatsu | 760-0033 Takamatsu Legal Affairs Joint Government Bldg., 1-1 Marunouchi, Takamatsu City, Kagawa Prefecture |
Weekdays from 9:00 a.m. to 12:00 p.m. , from 1:00 p.m. to 4:00 p.m. | Japanese and English |
| Fukuoka | 810-0073 Fukuoka Legal Affairs Government Complex No.1 3-5-25, Maizuru, Chuo-ku, Fukuoka City, Fukuoka Prefecture |
Weekdays from 9:00 a.m. to 4:00 p.m. | Japanese, English and Chinese (Korean might be available.) |
| Naha | 900-0022 Naha First Local Joint Government Bldg. 1-15-15 Higawa, Naha City, Okinawa Prefecture |
Weekdays from 9:00 a.m. to 12:00 p.m. , from 1:00 p.m. to 4:00 p.m. | Japanese and English |
Email inquiries
Supported languages: Japanese and English
(Please note that we cannot respond to emails written in languages other than those listed above.)
To send inquiries regarding immigration and residence procedures, please click on the e-mail address shown below.
Content that can be sent by email
- Inquiries and questions regarding immigration, residence, and other common procedures
- Opinions and requests regarding Immigration Control and Residency Management Administration
Inquiries we cannot respond to
- Requests for updates and opinions on individual cases
- Examination status updates/decisions
- Progress reports on deportation procedures
(Notes)
- Depending on the contents of the inquiry, it might take some time to respond, and we might be unable to respond to certain inquiries.
- The Immigration Control and Residency Management Administration will refer to opinions and requests received.
- Please be aware that depending on the setting or model, we may be unable to receive email inquiries sent by cellphone.
- We sometimes receive inquiries regarding the status of applications for permission for permanent residence. Please note that such inquiries cannot be answered at these Information Centers.
Please click here for information about guidelines for permanent residence.
E-mail address
- info-tokyo@i.moj.go.jp
* This e-mail address was changed on October 23, 2017.
One-Stop Consultation Centers
In cooperation with local government consultation counters, One-Stop Consultation Centers have been set up to provide advice and helpful information to foreign residents regarding immigration procedures and daily life in Japan.
Responses to telephone or in-person inquiries are provided in Japanese as well as in foreign languages (English, Korean, Chinese, Spanish, etc.) at these centers.
Please refer to the following table for reception hours and languages available.
* Please double check the phone number you have entered before placing your call to avoid misdials.
| Address | Phone number | Supported languages | |
|---|---|---|---|
|
Consultation Support Center for Foreign Residents |
160-0021 2-44-1 Kabuki-cho, Shinjuku-ku, Tokyo Tokyo Health Plaza "Hygeia" 11F Inside the Shinjuku Multicultural Plaza |
Tel: 03-3202-5535 Tel/fax: 03-5155-4039 |
Chinese/English (Mondays to Fridays) Portuguese (Mondays/Tuesdays/Wednesdays) Spanish (Mondays/Tuesdays/Wednesdays) Indonesian (Tuesdays) Vietnamese (Mondays/Wednesdays) Filipino (Fridays) excluding the 2nd and 4th Wednesdays of the month |
| Saitama Information & Support Center for Foreign Residents | 330-0074 5-6-5 Kita-urawa, Urawa-ku, Saitama City, Saitama Prefecture Saitama Prefecture Urawa Local Building, 3rd Floor |
Tel: 048-833-3296 Fax: 048-833-3600 |
Consultation and guidance on immigration and residence procedures Chinese (Mondays/Tuesdays/Fridays) |
| Consultation and guidance for foreign nationals regarding employment etc. English/Portuguese/Spanish/Chinese/Hangul/Filipino/Thai/Vietnamese (Tuesdays) |
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| Information on living in Japan and other lifestyle-related services English/Portuguese/Spanish/Chinese Hangul/Filipino/Thai/Vietnamese (always available) |
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| Hamamatsu One-Stop Support Center for Foreign Residents | 430-0916 Create Hamamatsu 4F, 2-1 Hayauma-cho, Naka-ku, Hamamatsu City, Shizuoka Prefecture |
Tel: 053-458-1510 Fax: 053-458-2197 |
Consultations and information regarding immigration and residence procedures provided (Wednesdays only) English/Portuguese/Spanish |
| Information on living in Japan and other lifestyle-related services (Mondays to Sundays) Counselors speak a variety of languages (day and time available depends on the language) Portuguese English Spanish Chinese Filipino Vietnamese Indonesian |
Foreign Residents Support Center
Immigration Bureau staff are available for consultations at the Foreign Resident Support Center (FRESC).
PDF (in Japanese)
/PDF (English / 中文 / 한국어)/PDF (Tiếng Việt / Filipino / Português)
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