Regarding the denial of landing permission to prevent the spread of COVID-19 (multilingual version)

Regarding requests to refrain from travel to prevent the spread of COVID-19

Regarding the denial of landing permission to prevent the spread of COVID-19 (multilingual version)

Contact information for relevant ministries and agencies

  • Regarding denials of landing
    Immigration Services Agency, Immigration Control Department, Adjudication Division
    Tel: 03-3580-4111 (Ext. 4446, 4447)
  • For guidance related to the inspections required to enter Japan
    Contact the Ministry of Foreign Affairs Visa Information section of the Foreign Residents Support Center.
    Tel: 0570-011000 (Navi-Dial: Follow the directions to select 1 for Japanese, then 5.)
    (Note) For certain IP phones, the number is 03-5363-3013. 
  • Regarding quarantine measures (quarantine, the ban on use of public transportation, the contract tracing app, the use of map applications to store location information), and the purchase of private medical insurance
    Consultation counter for the Ministry of Health, Labour and Welfare
    Tel: 0120-565653

    Continued quarantine measures (follow up health checks, quarantine inspections at airports, etc.)
    Ministry of Health, Labour and Welfare, Pharmaceutical Safety and Environmental Health Bureau, Policy Planning Division for Environmental Health and Food Safety, Quarantine Office
    Tel: 03-5253-1111 (Ext. 2468)

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