Current status of comprehensive consultation counters in local governments utilizing subsidies to improve the framework for accepting foreign nationals

Press release

June 16, 2020 (Reiwa 2)
Immigration Services Agency

The Immigration Services Agency provides support for setting up consultation counters operated by local governments through subsidies meant to improve the framework for accepting foreign nationals. Here is a summary of the statuses of the decision of those grants and implementation of comprehensive consultation counters in 2018 (Heisei 30) and 2019 (Reiwa 1).

1. Grant Decision Status on Subsidies to Improve Access to Information for Foreign Nationals

Regarding the subsidies to improve everyday living conditions for foreign nationals through the implementation and operation of comprehensive consultation counters that provide access to information and general counsel in multiple languages (hereinafter referred to as "comprehensive consultation counters"), registrations were made for the implementation project in the 2018 (Heisei 30) second supplementary budget and for the operation project in the 2019 (Heisei 31) budget.
In 2018 (Heisei 30) and 2019 (Reiwa 1), 146 local governments (hereinafter referred to as "municipalities") made grant decisions on either one or both of the implementation expenses and operation expenses.

2. Overview of Installation of Comprehensive Consultation Counters

As of 2020 (Reiwa 1), 139 municipalities, including 7 municipalities that opened facilities in April 2020 (Reiwa 2), nation-wide had opened and were operating centralized consultation counters since the grant decision.

3. Installation Status of Comprehensive Consultation Counters

  1. Operation of Comprehensive Consultation Counters
    As of 2020 (Reiwa 1), 45 municipal prefectures, 19 municipal designated cities, 68 municipal cities (not including designated cities), 6 municipal towns, and 1 municipal village had installed comprehensive consultation counters.
    Additionally, 64 of the comprehensive consultation counters were operated directly by their municipalities, 58 were operated by members of the private sector, and 17 were being operated as subsidy projects by municipalities.
  2. Number of Municipalities with Comprehensive Consultation Counters by Population Size of Residing Foreign Nationals
    When divided by population of residing foreign nationals, 6 municipalities had 500 or fewer foreign nationals, 6 municipalities had between 500 and 1,000 foreign nationals, 26 municipalities had between 1,000 and 5,000 foreign nationals, and 56 municipalities had a population of over 5,000 foreign nationals.

4. Number of Consultations at Comprehensive Consultation Counters

As of 2019 (Reiwa 1), there had been 211,076 consultation cases received by comprehensive consultation counters.
The contents of the consultations in descending order were: pension and tax (14.3%), social insurance and medical services (10.8%), family matters (8.0%), procedures for entry and residence (6.8%), and children’s education (5.5%).
The languages used in consultation in descending order were: Portuguese (31.7%), Japanese (24.8%), and English (14.0%). These languages made up 70.5% of all cases received at the comprehensive consultation counters.

You will need Adobe Reader to view PDF documents.
If they do not display correctly, please try using the latest version.

Top of page