Foreign Residents Support Center (FRESC)

FRESC logo

Updates

New
February 17
The Simplified Japanese pamphlet for the FRESC Help Desk was revised.
October 13 Posted an image explaining how to use the FRESC help desk.
September 18 Posted a video on the Ministry of Justice YouTube Channel introducing FRESC. You will be taken to an external page.
* Also posted at the bottom of this page.
September 4 Added the FRESC help desk multilingual leaflet.
August 24 The FRESC help desk opens from September 1 (Tuesday).
July 31 Updated the home page.
July 6 Held the opening ceremony of the Foreign Residents Support Center.

Topics

Menu

List of promotional leaflets for the Foreign Residents Support Center

List of Foreign Residents Support Center videos

FRESC help desk

This is a phone consultation service for foreign nationals/residents who are suffering from the effects of the COVID-19 pandemic.

  • Consultation time slots:
    • Monday to Friday (closed on Saturdays, Sundays, and national holidays)
    • From 9:00 a.m. to 5:00 p.m.
  • Phone number: 0120-76-2029 (free of charge)
  • Supported languages (14 languages)
    Simplified Japanese, English, Chinese (Simplified/Traditional), Korean, Spanish, Portuguese, Vietnamese, Nepalese, Thai, Indonesian, Tagalog, Myanmar language, Khmer, and Mongolian

FRESC help desk leaflet (14 languages)

Image explaining how to use the help desk

Picture of the Foreign Residents Support Center (FRESC)
    • If you find yourself in a difficult situation* due to COVID-19, please call the FRESC help desk at 0120-76-2029. It is free to call.
      * Difficult situations: your visa is going to expire soon; you lost your job and are having financial difficulties; you can't return to your home country; etc.
    • At first, we will ask about your situation in easy Japanese.
    • You can choose from 14 languages which language you would like to talk in, but it may take some time for us to organize an interpreter. Please stay on the phone and wait.
    • After listening to your situation, we will provide you with useful information and tell you what you need to do in order to stay in Japan.
    • If necessary, the various consultation counter staff will also listen.
    • If you have any questions, please call as often as needed.
FRESC icon

Foreign Residents Support Center (FRESC)

Yotsuya Tower 13F, 1-6-1 Yotsuya, Shinjuku-ku, Tokyo, 160-0004
Navi-Dial: 0570-011000
(For some IP phones and calls from overseas, please call 03-5363-3013)

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