Residency consultation (Tokyo Regional Immigration Services Bureau)

A place where foreign residents and companies wishing to employ foreign nationals can get advice

The Tokyo Regional Immigration Services Bureau offers consultation services at the Foreign Residents Support Center (FRESC) in Shinjuku, Tokyo.
Appointments may be made in advance to help reduce wait times. Anonymous consultation is also available, and interpreters can be arranged for those who do not speak Japanese.
Please visit if you have any questions about your status of residence, immigration procedures, or other residency-related issues.

FRESC is currently unable to offer consultations via telephone. For those who would prefer that method, please contact the information center.
Click here for information on information centers.

Residency consultation information (leaflet)

About residency consultation

Hours: 9:00 a.m. to 5:00 p.m. on weekdays (excluding national holidays and New Year holidays)
Location: Co・mo・re Yotsuya, Yotsuya Tower 13F
Inside the Foreign Residents Support Center (FRESC)
For more information, click here.
Supported languages: Easy Japanese, English, Chinese, Korean, Vietnamese, Nepali, Indonesian, Filipino, Thai, Portuguese, and Spanish
(Note) Other languages may also be supported. Please ask when making a reservation.
Cost: Free (including interpreters)
How to use: If you would like to make an appointment for a consultation, please call or make an appointment online.

How to make a reservation

Phone reservations: 03-5363-3025 (available in Japanese, English, and Chinese)

Internet reservations can be made here (in Japanese)(links to an external page), or here (in English)(links to an external page)

  • Please read the notes/reminders before making a reservation online.
  • For online reservations, please enter all information in either Japanese or English.

Phone number for reservations

Phone number

Online reservation form

* The reservation form is available in English and Japanese.

Reservation form - in Japanese (2D code), Reservation form - in English (2D code)

Notes/reminders for internet reservations

  • Internet reservations should be made at least three business days in advance. If you need an appointment earlier than that, please make an appointment by phone.
  • Those who made a request for an appointment online will receive either a phone call or an e-mail from the Tokyo Regional Immigration Services Bureau.
    If you entered your e-mail address in the contact information field, you will receive an e-mail from the Tokyo Regional Immigration Services Bureau with the subject heading "仮予約受付 (Tentative Appointment)." In order to ensure that the message reaches your inbox, please add "" to your list of trusted senders.
  • If you do not receive a phone call or e-mail within two business days of making a request, please call the Inspection Coordination Department of the Yotsuya Branch Government Building at 03-5363-3025 to confirm your appointment.
  • The e-mail address which delivers the tentative confirmations is automated. Please note that any replies sent to this address will not be answered.
  • Once the request has been confirmed, you will receive either a phone call or an e-mail with the date and time of your appointment, along with a reservation number. Receiving a "tentative" notice does not mean that your appointment has been confirmed.
  • If you need to cancel or change your appointment, please call the number for reservations (as listed above).

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