Consultation Counters

General Reception

Photo of general reception

Located at the FRESC entrance is the general reception counter. The staff will ask for details about your inquiry, then direct you to the consultation counter (institution) that best suits your situation.
General reception has staff who can speak Japanese, English, and Chinese.

Assistance in Korean, Portuguese, Spanish, Filipino, Vietnamese, Thai, Indonesian, and Nepali is also available through the use of a tablet.

FRESC Help Desk COVID-19 Consultation Counter

Foreign nationals who have been negatively impacted by COVID-19 (lost their jobs, etc.) and are facing difficulties should call the dedicated phone line for a consultation.
Staff will help you navigate the aid systems available to you, so that you can remain in Japan. For more details, click here.

Contact Information:
Tel: 0120-76-2029
https://www.isa.go.jp/en/support/fresc/fresc_helpdesk.html

Support available in 18 languages:
Plain Japanese, English, Chinese (Simplified/Traditional), Korean, Spanish, Portuguese, Vietnamese, Nepali, Thai, Indonesian, Filipino (Tagalog), Myanmar Language, Khmer (Cambodian), Mongolian, French, Sinhala, Urdu, and Bengali

Consultation Counters (Residential Organizations)

Disclosure Request Counter, Immigration Services Agency

In addition to maintaining records for the Immigration Services Agency (Head Office), the Immigration Services Agency Information Disclosure Office also fulfills requests for entry/exit (return) records and information listed on alien registration cards.

Contact Information:
Tel: 03-5363-3005
https://www.isa.go.jp/en/applications/disclosure/kaiji_release.html

Support available in:
Plain Japanese

Tokyo Regional Immigration Services Bureau - Residency Consultations

The Tokyo Regional Immigration Services Bureau offers individual consultations (by appointment) to foreign nationals residing in Japan, as well as to Japanese companies seeking to employ foreign nationals. (For those who would like a consultation by phone, please contact the information center.) For more information, click here.

Consultation services are also available for local government offices regarding foreign residents.

FRESC Banner
Tokyo Online Residency Consultation Banner
* Consultations are possible even without a telephone line

Contact Information:
Tel: 03-5363-3025 (for making reservations)
https://www.isa.go.jp/en/support/fresc/fresc_2.1.html

Internet appointment form
Japanese - https://www12.webcas.net/form/pub/fresc/yoyaku-jpn(This links to an external page.)
English - https://www12.webcas.net/form/pub/fresc/yoyaku-eng(This links to an external page.)

Support available in 11 languages:
Plain Japanese, English, Chinese, Korean, Vietnamese, Nepali, Indonesian, Filipino, Thai, Portuguese, and Spanish
* Other languages may also be supported. Please ask when making a reservation.

Resident consultation information (leaflet)

Tokyo Legal Affairs Bureau, Human Rights Department - Human Rights Consultations

The Human Rights Department of the Tokyo Legal Affairs Bureau provides advice on matters relating to the discrimination of foreign nationals/disabled persons including, but not limited to, bullying, abuse, harassment, online slander and violations of privacy, offering swift, simple and flexible solutions.

Members of the Human Rights Department also work with local municipalities to organize various events to help raise awareness about human rights.

Contact Information:
Tel: 0570-003-110 (Human Rights Hotline)
0570-090-911 (Foreign-language Human Rights Hotline)
https://houmukyoku.moj.go.jp/tokyo/(This links to an external page.)

Support available in 11 languages:
Plain Japanese, English, Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepali, Spanish, Indonesian, and Thai

Japan Legal Support Center (Houterasu) - Information for legal troubles

The Japan Legal Support Center (Houterasu) was established by the government to act as a general information center for those seeking to resolve legal issues. Based on the details of a given inquiry, the staff are able to direct people to consultation counters and other avenues of legal recourse, free of charge.
In addition, they also offer assistance to foreign nationals living in Japan who cannot afford legal counsel in the way of free consultations with lawyers, legal fee loans, and so on. (Certain conditions apply.)

* Please note that such civil aid systems (free consultations with lawyers, legal fee loans, etc.) are not available on-site.

Contact Information:
Tel: 0570-011000 (Available in English and Japanese)
0570-078377 (Other languages)
FRESC Houterasu
https://www.houterasu.or.jp/forforeignnationals/aboutfresc/index.html(This links to an external page.)
Houterasu (homepage)
https://www.houterasu.or.jp(This links to an external page.)

Support available in 11 languages:
Plain Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Tagalog, Nepali, Thai, and Indonesian

Houterasu icon
Those at the Japanese Legal Support Center (Houterasu) hope that through their consultations, they can help shed a little light (照らす - read as "terasu") on people's legal problems.
Their other goal is to create a space where those whose hearts are heavy with worry would be able to relax - much like a sunny outdoor terrace (テラス - also read as "terasu").

Ministry of Foreign Affairs Visa Information

The Ministry of Foreign Affairs Visa Information offers general assistance to those applying to work or live in Japan, such as information on visa application procedures and required documents.
Questions like "My family wants to come to Japan to do some sightseeing. Which visa should they apply for?" are more than welcome, and the staff will provide simple answers.

Contact Information:
Tel: 0570-011000
https://www.mofa.go.jp/mofaj/toko/visa/index.html(This links to an external page.)

Support available in 2 languages:
Plain Japanese and English

Tokyo Labor Bureau Consultation and Support Office for Foreign Workers - Labor Problem Consultations

In addition to offering consultations regarding the laws and regulations of the Labor Standards Act, labor management, and the health and safety of foreign employees, the Tokyo Labor Bureau Consultation and Support Office for Foreign Workers also offers seminars and outreach programs to business owners who employ foreign nationals.
Consultations are also offered to foreign nationals who wish to inquire about their working conditions.

Contact Information:
0570-011000 (Labor Issues Consultations - to select your language, press 2 then 1)
0120-816703 (Safety and Hygiene Consultations)
Consultation and Support Office for Foreign Workers
https://jsite.mhlw.go.jp/tokyo-roudoukyoku/fresc.html(This links to an external page.)
Consultation and Support Office for Foreign Workers (Safety and Hygiene)
https://www.toukiren.or.jp/fresc(This links to an external page.)

Support available in 3 languages:
Plain Japanese, English, and Chinese

Tokyo Employment Service Center for Foreigners - Employment Consultations

The Tokyo Employment Service Center for Foreigners is an organization related to the Ministry of Health, Labour and Welfare which helps highly-skilled foreign professionals (such as students, specialists, and those in technical fields) find employment. In addition to employment consultations/referrals, holding job-search fairs, and arranging internships, the center also offers information and consultation services to business owners seeking to employ foreign nationals.

Contact Information:
Tel: 03-5361-8722
https://jsite.mhlw.go.jp/tokyo-foreigner/(This links to an external page.)

Support available in 3 languages:
Plain Japanese, English, and Chinese

Japan External Trade Organization (JETRO) - Highly Skilled Foreign Professional Consultations

In cooperation with various ministries/agencies, JETRO has launched the "Highly-Skilled Foreign Professional Promotion Platform," with the aim to help support small and medium-sized enterprises who have hired highly-skilled foreign nationals through the use of seminars and web portals.

Contact Information:
Tel: 03-3582-5203
https://www.jetro.go.jp/hrportal/(This links to an external page.)

Support available in:
Japanese (support for Japanese companies)

Map (floor guide)

Floor guide

Consultation Booths/Rooms

In addition to the consultation booths, private rooms are also available for the resident institutions to use for meetings.

Consultation booths

COVID-19 countermeasures

Various COVID-19 countermeasures have been implemented to allow for visitors using the center's services to do so safely and stress-free.

Temperatures are taken at the entrance using thermal imaging
(Those with a temperature of 37.5 degrees or higher will be denied entry.)

The consultation booths are outfitted with plexiglass dividers

Alcohol disinfectant is readily available

COVID-19 countermeasures
FRESC icon

Foreign Residents Support Center (FRESC)

Telephone number
Navi-Dial: 0570-011000 (Those calling from overseas and some IP phones should call this number)
Address: Yotsuya Tower 13F, 1-6-1 Yotsuya, Shinjuku-ku, Tokyo, 160-0004
Open from 9:00 am to 5:00 pm (excluding Saturdays, Sundays, national holidays, and December 29 to January 3)

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