Contact Information

The Foreign Residents Support Center (FRESC) uses Navi-Dial.
How to use:

1. Call 0570-011000.
   * Navi-Dial is not always accessible. If you are calling from overseas (or certain IP phones), please dial 03-5363-3013 instead.
2. Push the button that corresponds to the language you would like the service in.
   1. Japanese
   2. English
3. Push the button that corresponds to the institution you would like to speak with.
   1. Tokyo Regional Immigration Services Bureau
   2. Tokyo Labor Bureau Consultation and Support Office
   3. Tokyo Employment Service Center for Foreigners
   4. Tokyo Legal Affairs Bureau, Human Rights Department
   5. Ministry of Foreign Affairs Visa Information
   6. Japan Legal Support Center (Houterasu)
   7. Japan External Trade Organization (JETRO)
   8. Other inquiries
4. You will be connected to the institution you have selected.

Tel: 03-5363-3005
https://www.isa.go.jp/en/applications/disclosure/kaiji_release.html

Support available in:
Plain Japanese

Tel: 03-5363-3025 (for making reservations)
https://www.isa.go.jp/en/support/fresc/fresc_2.1.html
Online reservation form
Japanese - https://www12.webcas.net/form/pub/fresc/yoyaku-jpn
English - https://www12.webcas.net/form/pub/fresc/yoyaku-eng

Support available in 11 languages:
Plain Japanese, English, Chinese, Korean, Vietnamese, Nepali, Indonesian, Filipino, Thai, Portuguese, and Spanish
　* Other languages may also be supported. Please ask when making a reservation.

Tel: 0570-003-110 (Human Rights Hotline)
Tel: 0570-090-911 (Foreign language human rights consultation)
https://houmukyoku.moj.go.jp/tokyo/

Support available in 11 languages:
Plain Japanese, English, Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepali, Spanish, Indonesian, and Thai

Tel: 0570-011000 (Japanese)
Tel: 0570-078377 (other languages)

FRESC's Japan Legal Support Center (Houterasu)
https://www.houterasu.or.jp/forforeignnationals/aboutfresc/index.html
JLSC (Houterasu) (TOP)
https://www.houterasu.or.jp

Support available in 11 languages:
Plain Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Tagalog, Nepali, Thai, and Indonesian

Tel: 0570-011000
https://www.mofa.go.jp/mofaj/toko/visa/index.html

Support available in 2 languages:
Plain Japanese and English

Tel: 0570-011000 (For labor consultation, select the language, then press 2, then 1)
Tel: 0120-816703 (Safety and health management)

Consultation and Support Office for Foreign Workers
https://jsite.mhlw.go.jp/tokyo-roudoukyoku/fresc.html
Consultation and Support Office for Foreign Workers (Safety and Health Team)
https://www.toukiren.or.jp/fresc

Support available in 3 languages:
Plain Japanese, English, and Chinese

Tel: 03-5361-8722
https://jsite.mhlw.go.jp/tokyo-foreigner/

Support available in 3 languages:
Plain Japanese, English, and Chinese

Tel: 03-3582-5203
https://www.jetro.go.jp/hrportal/

Support available in:
Japanese (support for Japanese companies)

Foreign nationals who have been negatively impacted by COVID-19 (lost their jobs, etc.) and are facing difficulties should call the dedicated phone line for a consultation.
Staff will help you navigate the aid systems available to you so that you can remain in Japan. For more details, click here.

Contact Information:
Tel: 0120-76-2029
https://www.isa.go.jp/en/support/fresc/fresc_helpdesk.html

Support available in 18 languages:
Plain Japanese, English, Chinese (Simplified/Traditional), Korean, Spanish, Portuguese, Vietnamese, Nepali, Thai, Indonesian, Filipino (Tagalog), Myanmar Language, Khmer (Cambodian), Mongolian, French, Sinhala, Urdu, and Bengali

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