Contact Information

The Foreign Residents Support Center (FRESC) uses Navi-Dial.
How to use:

  1. Call 0570-011000.
    * Navi-Dial is not always accessible. If you are calling from overseas (or certain IP phones), please dial 03-5363-3013 instead.
  2. Push the button that corresponds to the language you would like the service in.
    1. Japanese
    2. English
  3. Push the button that corresponds to the institution you would like to speak with.
    1. Tokyo Regional Immigration Services Bureau
    2. Tokyo Labor Bureau Consultation and Support Office
    3. Tokyo Employment Service Center for Foreigners
    4. Tokyo Legal Affairs Bureau, Human Rights Department
    5. Ministry of Foreign Affairs Visa Information
    6. Japan Legal Support Center (Houterasu)
    7. Japan External Trade Organization (JETRO)
    8. Other inquiries
  4. You will be connected to the institution you have selected.

Contact Information

Disclosure Request Counter, Immigration Services Agency

Tel: 03-5363-3005
https://www.isa.go.jp/en/applications/disclosure/kaiji_release.html

Support available in:
Plain Japanese

Tokyo Regional Immigration Services Bureau - Residency Consultations

Tel: 03-5363-3025 (for making reservations)
https://www.isa.go.jp/en/support/fresc/fresc_2.1.html
Online reservation form
Japanese - https://www12.webcas.net/form/pub/fresc/yoyaku-jpn(This links to an external page.)
English - https://www12.webcas.net/form/pub/fresc/yoyaku-eng(This links to an external page.)

Support available in 11 languages:
Plain Japanese, English, Chinese, Korean, Vietnamese, Nepali, Indonesian, Filipino, Thai, Portuguese, and Spanish
 * Other languages may also be supported. Please ask when making a reservation.

FRESC Banner
Tokyo Online Residency Consultation Banner
* Consultations are possible even without a telephone line

Tokyo Legal Affairs Bureau, Human Rights Department - Human Rights Consultations

Tel: 0570-003-110 (Human Rights Hotline)
Tel: 0570-090-911 (Foreign language human rights consultation)
https://houmukyoku.moj.go.jp/tokyo/(This links to an external page.)

Support available in 11 languages:
Plain Japanese, English, Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepali, Spanish, Indonesian, and Thai

Japan Legal Support Center (Houterasu) - Information for legal troubles

Tel: 0570-011000 (Japanese)
Tel: 0570-078377 (other languages)

FRESC's Japan Legal Support Center (Houterasu)
https://www.houterasu.or.jp/forforeignnationals/aboutfresc/index.html(This links to an external page.)
JLSC (Houterasu) (TOP)
https://www.houterasu.or.jp(This links to an external page.)

Support available in 11 languages:
Plain Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Tagalog, Nepali, Thai, and Indonesian

Ministry of Foreign Affairs Visa Information

Tel: 0570-011000
https://www.mofa.go.jp/mofaj/toko/visa/index.html(This links to an external page.)

Support available in 2 languages:
Plain Japanese and English

Tokyo Labor Bureau Consultation and Support Office for Foreign Workers - Labor Problem Consultations

Tel: 0570-011000 (For labor consultation, select the language, then press 2, then 1)
Tel: 0120-816703 (Safety and health management)

Consultation and Support Office for Foreign Workers
https://jsite.mhlw.go.jp/tokyo-roudoukyoku/fresc.html(This links to an external page.)
Consultation and Support Office for Foreign Workers (Safety and Health Team)
https://www.toukiren.or.jp/fresc(This links to an external page.)

Support available in 3 languages:
Plain Japanese, English, and Chinese

Tokyo Employment Service Center for Foreigners - Employment Consultations

Tel: 03-5361-8722
https://jsite.mhlw.go.jp/tokyo-foreigner/(This links to an external page.)

Support available in 3 languages:
Plain Japanese, English, and Chinese

Japan External Trade Organization (JETRO) - Highly Skilled Foreign Professional Consultations

Tel: 03-3582-5203
https://www.jetro.go.jp/hrportal/(This links to an external page.)

Support available in:
Japanese (support for Japanese companies)

FRESC Help Desk COVID-19 Consultation Counter

Foreign nationals who have been negatively impacted by COVID-19 (lost their jobs, etc.) and are facing difficulties should call the dedicated phone line for a consultation.
Staff will help you navigate the aid systems available to you so that you can remain in Japan. For more details, click here.

Contact Information:
Tel: 0120-76-2029
https://www.isa.go.jp/en/support/fresc/fresc_helpdesk.html

Support available in 18 languages:
Plain Japanese, English, Chinese (Simplified/Traditional), Korean, Spanish, Portuguese, Vietnamese, Nepali, Thai, Indonesian, Filipino (Tagalog), Myanmar Language, Khmer (Cambodian), Mongolian, French, Sinhala, Urdu, and Bengali

Map (floor guide)

FRESC icon

Foreign Residents Support Center (FRESC)

Telephone number
Navi-Dial: 0570-011000 (Those calling from overseas and some IP phones should call this number)
Address: Yotsuya Tower 13F, 1-6-1 Yotsuya, Shinjuku-ku, Tokyo, 160-0004
Open from 9:00 am to 5:00 pm (excluding Saturdays, Sundays, national holidays, and December 29 to January 3)

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