FRESC is open from 9:00 a.m. to 5:00 p.m., excluding Saturdays, Sundays, national holidays, and during the New Year holidays (December 29 to January 3).
Yotsuya Tower 13F, 1-6-1 Yotsuya, Shinjuku-ku, Tokyo
FRESC is a short walk away from Yotsuya Station (on the JR Chuo-Sobu Line, the Tokyo Metro Marunouchi Line and the Tokyo Metro Namboku Line).
Please refer to the access map for more information.
FRESC's phone number is 0570-011000. Through Navi-Dial, you will be connected with the consultation counter.
Please refer to contact information for phone numbers other than the Navi-Dial.
FRESC offers consultations regarding various matters related to foreign nationals’ stays in Japan. Our services can be used by foreign nationals (individuals), and individuals or businesses that associate with foreign nationals.
Examples of consultations at FRESC:
There are eight consultation counters.
For more information, please click here.
Japanese, English, and Chinese-speaking staff are available at the reception desk.
Assistance in Korean, Portuguese, Spanish, Filipino, Vietnamese, Thai, Indonesian, and Nepali is also available through the use of a tablet.
There are alcohol-based sanitizers in various locations within FRESC. In addition, all visitors are subject to a temperature screening via thermal imaging, and will be denied entry if their body temperature is above 37.5 degrees Celsius.
Acrylic panels have been installed in both consultation booths and consultation rooms in order to prevent droplet infection. Other countermeasures are also in place, such as spacing apart chairs and tables in the waiting room and disinfecting them regularly.
Phone consultations are not available. Phone consultation is available at the Immigration Information Center. Tel: 0570-013904 (For IP phones, PHS, and calls from overseas: 03-5796-7112)
Reservations can be made by phone in Japanese, English, or Chinese.
Please call 03-5363-3025.
Consultation can be done anonymously or under a pseudonym.
Yes, it is possible to make a reservation online. The reservation form is available in both English and Japanese.
For more details, please visit the page below.
FRESC’s Japan Legal Support Counter will introduce you to useful Japanese legal systems and consultation counters based on your needs, by phone or at our counter, free of charge.
Please be advised that the FRESC Houterasu counter does not provide civil legal aid (free legal counseling by legal professionals, advance payment of legal fees, etc.) to foreign nationals lawfully residing in Japan who have financial problems.
Consultations are provided using simple, easy-to-understand Japanese, or by using translation devices.
Those who would prefer service in a language other than Japanese may take advantage of the Multilingual Information Service, which offers consultation services (over the phone) through the use of an interpreter. The languages which are currently available are: English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Tagalog, Nepali, Thai, and Indonesian. If using this service, please tell the operator that you’d like them to connect you to FRESC’s Japan Legal Support Center (Houterasu). The phone number for multilingual information service is 0570-078377.
The Tokyo Labor Bureau Consultation and Support Office for Foreign Workers offers consultations in Japanese, English, and Chinese.
* Supported languages vary depending on the day of the week.
Foreign Residents Support Center (FRESC)
Yotsuya Tower 13F, 1-6-1 Yotsuya, Shinjuku-ku, Tokyo, 160-0004
(For some IP phones and calls from overseas, please call 03-5363-3013)